Yemeni refugee in temporary housing reports on conditions: “There is no communication.”

This person is currently housed in a hotel near Heathrow. It appears to be short term asylum housing but there are concerns about provision and access to guidance and support.

I left Yemen in 2015. I crossed 7 countries and then, after 7 hours by sea, I arrived in the UK. I crossed with 11 others 20 days ago.  When I got to the UK the police took him. *** who works for an organisation in South London contacted me. The police took my fingerprints and made me fill out papers. Then I was taken to this hotel near Heathrow.

They have said that it is to quarantine us and that it would be 14 days but it has been longer. I do not know how long we will stay here.

There are about 150 to 200 people here, I am not too sure.

I am currently staying at a hotel. The treatment has been really bad. I have tried to speak with them about it and they are very dismissive. 

One of the main things is the food. They have been giving us the same food every day for every meal. The portions are very small. There is a small packet cereal that is made for a child. I have tried to tell them that I am hungry and they say they have already given him the food.

I have a friend here that is British. The security did not allow him in, they do not allow visitors here. I am able to leave so I went outside to meet them.

I haven’t left the hotel but other residents say that the hotel closes at 10 pm and that we can’t leave later than 10pm.

I don’t have any complaints about the room but the way they treat me is very dismissive – they don’t look at you and feel superior. Whenever I ask for something, there is only 1 person at the hotel and they are not kind.

I spoke to *** who filled out the documents – I don’t know their organisation. If I need a lawyer I think I can speak to one. No one has spoken to him in the hotel or anywhere. It is only because I met someone in Greece that I was able to find some help. But I don’t know whether I need one or not – I don’t know my situation at the moment.

No one else in the accommodation has any contact with anyone. Especially the people I came with – who are Sudanese and Yemeni. They have just been told that they are in quarantine for 14 days. When *** tried to bring me clothes, they are not letting them go inside. So we have had no support.

I have not been getting any support with my psychological condition. I get flashbacks from back home when my father passed away from a car bombing.

I don’t know what is going on, there is no communication.

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